Privacy Policy
Last Updated: January 2026
1. Introduction
Gaijin Games is operated by Reload Games Ltd., a company registered in England and Wales ("we," "us," or "our"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, games, applications, and services (collectively, the "Platform").
By accessing or using the Platform, you consent to the privacy practices described in this policy. If you do not agree with this policy, please do not use the Platform.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Email address, username, and profile details when you create an account
- Wallet Information: Public wallet addresses when you connect a cryptocurrency wallet
- Transaction Data: Records of in-game purchases, token transactions, and gameplay activity
- Communications: Messages, feedback, and support inquiries you send to us
- Newsletter Subscription: Email address when you sign up for updates
2.2 Information Collected Automatically
When you use the Platform, we automatically collect:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: Pages visited, features used, gameplay statistics, and interaction patterns
- Log Data: IP address, access times, referring URLs, and error logs
- Cookies and Tracking: Cookies, pixels, and similar technologies (see our Cookie Policy)
2.3 Blockchain Data
Please note that blockchain transactions are public and permanent. When you interact with blockchain features, your public wallet address and transaction history are visible on the blockchain.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Platform
- Process transactions and send related information
- Create and manage your account
- Respond to your comments, questions, and support requests
- Send you technical notices, updates, and security alerts
- Communicate news, promotions, and events (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraud and other illegal activities
- Personalize and improve your experience
- Comply with legal obligations
4. Sharing of Information
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, customer support)
- Legal Requirements: When required by law, court order, or governmental authority
- Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
- Business Transfers: In connection with any merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share your information
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure coding practices
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights regarding your personal information:
- Right of Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information ("right to be forgotten")
- Right to Data Portability: Request transfer of your data in a machine-readable format
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us at info@gaijingames.io. We will respond to your request within one month.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information. Cookies help us:
- Remember your preferences and settings
- Authenticate and secure your sessions
- Analyze how you use the Platform
- Improve Platform performance
You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.
9. Third-Party Services
The Platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
10. Children's Privacy
The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Platform, you consent to such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact our Data Protection team:
Reload Games Ltd.
United Kingdom
Email: info@gaijingames.io
Supervisory Authority:
Information Commissioner's Office (ICO)
ico.org.uk